FAQs

Your custom cushions are carefully crafted with attention to detail:

Processing: Orders are processed within 48 hours
Customization: 5 business days to create your unique cushions
Shipping: 10-15 business days for worldwide delivery

Stay updated on your order’s journey! Once your cushions are shipped, you’ll receive a tracking number via email.

To track your order, visit our Track Your Order page and enter your tracking number to view real-time updates on your shipment.

Large or multiple-item orders may arrive in separate shipments to ensure safe delivery. Don’t worry—there’s no extra cost to you! We cover all additional shipping fees.

US Customers: Enjoy FREE shipping on all orders throughout the United States!

International Customers: Shipping costs vary by location. Please note that any import taxes, duties, or customs fees are the responsibility of the customer. For more details, visit our Shipping Delivery page.

We’re committed to ensuring your complete satisfaction. If your package arrives damaged or with missing items, please follow these steps:

1. Note any visible damage on the delivery receipt before signing
2. Take clear photos of the damaged items and packaging
3. Contact us within 2 business days at manager@rofielty.com
4. Keep all packaging materials for inspection purposes

We stand behind the quality of our custom cushions with a 14-day money-back guarantee.

Items must be returned in new, unused condition with original packaging. For detailed return procedures, shipping responsibilities, and complete terms, please visit our Returns Exchanges page.

Yes! All Rofielty custom cushions come with a comprehensive 3-year warranty covering manufacturing defects and material issues.

We’re confident in the quality and durability of our products. For complete warranty terms, coverage details, and claim procedures, please see our warranty information on the Returns Exchanges page.